Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org.
During checkout, you will be prompted with available payment methods and you will find Paypal as one of them.
Coupon codes can be applied at checkout. Underneath your order summary, you will see the option to add a discount code. Some promotional codes are automatically applied, so the code won't work. Double check to see if the discount was automatically applied for you.
You may contact customer support at 833-717-2728 or email@example.com to try and change your order. If your order has already been fulfilled, then it cannot be changed.
You must contact customer support at 833-717-2728 or firstname.lastname@example.org to manually cancel your order. If an order has been fulfilled, it cannot be canceled.
Returns & Refunds
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
- If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
- Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
- For returns, please visit our returns page to initiate the returns process.
- Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
Our return policy is 1 month. If you are unsatisfied with material, please try contacting our support before returning.
It usually takes 5-10 business days to process refunds once we receive items back in our warehouse.
If the item was defective or faulty, we will cover the return shipping 100%. If the customer finds they simply don't like the item or its color, ordered too many, or find it simply wont work for them, then they would be responsible for the return shipping. Any orders received without an RMA number will not be accepted.
Shipping & Delivery
We provide Free Standard Shipping with all orders and have optional Expedited Shipping which is calculated based on the total items in your order.
Once your order is shipped out, you will receive an email with your tracking information included so you may track your package every step of the way.
Shipping times range for all cities and states. Our free shipping is sent with ground shipping which can take anywhere from 3-5 business days and at times much faster.
All orders are shipped out of our warehouse in Los Angeles, CA.