Política de envío
Shipping & Delivery
The cut-off time for same-day shipping is 2:00 PM (PST), excluding weekends and major holidays. Please check with us if the item is in stock; otherwise, please expect possible delays for back-ordered items. All orders are shipped via the requested Shipping Carrier and Shipping Time/Method option chosen by the Customer at the time of checkout (via FedEx, UPS, or USPS).
Many of our products are made of heavy-duty materials and, as a result, weigh a lot. Weight is the primary factor in estimating shipping charges for expedited shipping, and with larger orders, weight can total hundreds of pounds. To help offset some of this cost, we offer our FedEx discount to you, but also give you the option of UPS and USPS, so we can compare the prices and choose the one that works best for you!
Shipping Times
- FedEx Ground: 1–5 business days within the contiguous U.S., 3–7 business days to and from Alaska and Hawaii.
- UPS Ground: 1–6 business days within the contiguous U.S., 3 business days to and from Alaska and Hawaii.
- USPS Priority Mail: Estimated 1-4 days based on origin, destination, and Post Office™ acceptance time.
INTERNATIONAL ORDERS & SHIPPING
We require a $500 USD order minimum (before shipping charges) on all International orders. Free Shipping is not available for international orders
The recipient of an international shipment is responsible for any import taxes, duties, and any additional fees levied by the destination country. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Contact your local customs office for further information. When customs clearance procedures are required, it can cause further delays in shipment. Due to high shipping costs/duties. International customers are responsible for shipping on warranted replacements, returns, and/or exchanges.
Returns & Exchanges
Contact: SunBrightLightingUS@Gmail.com
*All returns for exchanges or refunds must be returned within 30 days of receipt of the merchandise.*
How to Return an Item:
After sending in a return request to our Returns Portal, you will be given a return label along with options for returning the item(s). Refunds are generally processed within 1-7 business days of receiving any returned items (to give time to filing and approving of RMA, inventory, inspection, and coordinating with other vendors) and will be credited to the same payment method used in the original purchase. Warranty Exchanges of defective items: give us 2-4 business days to complete the inspection.
If there is a discrepancy with your order that is deemed to be caused by Sun Bright Lighting (e.g. wrong item, quantity or defective), Sun Bright Lighting will pay for any shipping cost associated with order resolution. Shipping costs associated with the exchange of items accurately delivered by Sun Bright Lighting are the sole responsibility of the customer.
New Products:
The item must be in brand-new and unused condition with the original packaging. Return item in its original packaging with all contents within 30 days of receipt – No Exceptions. The order will be verified in our system upon a refund/return request. The product and packaging must be completely new and unused so that the product is able to be sold to another customer without question or concern about the integrity of the product. The product cannot have been previously installed. After we receive it, we will refund the cost of the item(s). Shipping to and from is not refunded. The returned items will be inspected upon arrival. We reserve the right to refuse refunds and/or exchanges of returned items if they are abused or under normal wear and tear. If your returned items are not in a brand-new condition and original packaging, a restocking fee of 50% will be deducted.
Used products:
Once a product has been used, it can only be returned if it is defective and falls under warranty. For defective items, Sun Bright Lighting will pay for the return shipping and the shipping of the replacement item(s). Email customer service or submit your return request to our Returns Portal. Send the product back. When we receive it, we will test it and verify that it is defective. If it is determined the product is defective, we will send out a replacement within 48 hours of receiving the defective product back. For warranty details, please see our warranty policy.
-Original shipping fees are not refundable.
-All returns must include a copy of the RMA# (Return Merchandise Authorization Number) included in the package so we can accurately match the order to the correct customer with no issues.
-We will not be responsible for any lost or damaged merchandise that has been shipped to us.
Please ship all Returns to:
Sun Bright Lighting
Attn: Returns
7701 Alabama Ave.,
Canoga Park, CA 91304
