Política de reembolso
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you may submit your request via our Returns Portal. For technical concerns, you can contact us at 833-717-2728 or email us at sunbrightlightingus@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at sunbrightlightingus@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Refunds are generally processed within 1-7 business days of receiving any returned items (to give time to filing and approving of RMA, inventory, inspection, and coordinating with other vendors) and will be credited to the same payment method used in the original purchase. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
New Products:
The item must be in brand-new, unused condition and returned in its original packaging with all components included. Returns must be made within 30 days of receipt—no exceptions. All return and refund requests will be verified against the original order in our system. The product and packaging must be completely unused and in resellable condition, without any signs of installation or handling, to ensure it can be offered to another customer without concern regarding its integrity.
Once we receive the item and verify its condition, we will issue a refund for the product cost only. Shipping fees, both to and from, are non-refundable. Return shipping may only be covered for defective items under the warranty period. If the item is received and found to be in working condition, return shipping costs will be deducted from the refund. All non-defective returns must be shipped at the customer’s expense.
Returned items will be inspected upon arrival. We reserve the right to deny refunds or exchanges if the product shows signs of use, wear, damage, or improper handling. Items returned in used or open-box condition will not be accepted and will be shipped back to the customer at their cost.
For those in new condition, a 20% restocking fee will apply to returns received between 31 and 60 days from the delivery date. For returns between 61 and 90 days, a 30% restocking fee will be applied. We do not accept returns of unused products beyond 90 days under any circumstances.
Restocking Fee Policy from the following Vendors:
- EMCOD: 25% restocking fee for all returned unused items
For information about defective item coverage, please refer to our warranty policy.
8ft Long Channels – Restocking Fee
We charge a 30% restocking fee for returns of 8-foot-long channels to cover the additional shipping and handling surcharges associated with these larger items.
Before finalizing your purchase, please double-check your measurements to confirm that the length is correct. This step helps prevent returns and ensures you get the product that best suits your needs.
Used products:
Once a product has been used, it can only be returned if it is defective and falls under warranty. For defective items, Sun Bright Lighting will pay for the return shipping and the shipping of the replacement item(s). Under the returns portal, you may also submit a Warranty Claim. If it falls within the warranty period, you will be provided with a return label, otherwise, you will be advised to contact our support to see if it falls within the factory's warranty coverage. When we receive it, we will test it and verify that it is defective. If it is determined that the product is defective, we will send out a replacement within 48 hours of receiving the defective product back. For warranty details, please see our warranty policy.
-Original shipping fees are not refundable.
Checkout+ Unlimited Returns & Package Protection Policy
We offer Checkout+ Unlimited Returns + Package Protection at checkout to give our customers added peace of mind when placing an order.
What Is Unlimited Returns?
Customers who opt in to Checkout+ Unlimited Returns at checkout are eligible for:
- Free return shipping on eligible items
- A streamlined return process through our returns portal
- Coverage for returns beyond standard return shipping costs
- Can only be requested to be removed and refunded if the package has not been shipped yet
This coverage applies only if the Redo option was selected and purchased during checkout.
What Is Package Protection?
Package Protection covers your order in case of:
- Lost packages
- Stolen packages
- Items damaged during transit
If your package is marked delivered but cannot be located, arrives damaged, or is lost in transit, Redo helps ensure a replacement or refund can be processed quickly after claim review.
Important Coverage Conditions
Checkout+ coverage does not override our standard product return conditions. The following still apply:
- Items must be returned in new and unused condition
- Products returned used, installed, modified, or damaged after delivery are not eligible for refunds
- All original parts and packaging must be included when applicable
Checkout+ covers the return shipping cost, but it does not make ineligible items refundable.
If Checkout+ Was Not Selected
If Checkout+ Unlimited Returns + Package Protection was not added at checkout, then:
- Return shipping costs are the responsibility of the customer
- Lost, stolen, or damaged package claims may be limited or unavailable
- Our standard return policy will apply
How to File a Claim
If you purchased the coverage and need to file a claim for a return, lost package, or damaged delivery:
- Call our hotline or submit an email to SunBrightLightingUS@gmail.com and provide the order number and supporting documents
- We will review and process a reshipment or refund for the product upon approval
⚠️ Open Box Returns & Warranty Policy:
Open-box items are sold as-is and are not eligible for returns, exchanges, or warranty coverage. While these products may arrive without packaging or with minor cosmetic imperfections, they are fully tested to ensure functionality before shipping.
-All returns must include a copy of the order number included in the package so we can accurately match the order to the correct customer with no issues. If past 30 days, then a copy of your order confirmation will need to be included in the package.
-We will not be responsible for any lost or damaged merchandise that has been shipped to us.
